Refund & Return Policy
Effective Date: July 3, 2026
At RISE Athletics, we stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to make the return process as simple as possible.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, your item must:
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Be unworn, unused, and unwashed.
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Have all original tags attached.
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Be returned in its original packaging.
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Be free from stains, odors, damage, or alterations.
Returns that do not meet these conditions may be declined. This follows common practices used by athletic apparel retailers.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Undergarments and other hygiene-sensitive products (where applicable)
Exchanges
Need a different size or color? We offer exchanges based on product availability. If your requested item is unavailable, you may choose a refund or store credit.
Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days after processing.
Please note:
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Original shipping charges are non-refundable.
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If your return is due to a defective, damaged, or incorrect item, RISE Athletics will work with you to resolve the issue promptly.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We’ll review your request and arrange a replacement or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
For your protection, we recommend using a trackable shipping service, as RISE Athletics cannot guarantee receipt of returned packages that are lost in transit.
How to Start a Return
If you have any questions regarding this Refund & Return Policy, please contact our support team with your order details.
RISE Athletics
Email: info@riseathleticswear.com
Phone: +1 (240) 421-6420
Return Address: 220 Moser Cir Thurmont, MD, 21788 United States
Our team will provide return instructions and any additional information needed to process your request.